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Order Tracking
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Returns & Exchanges
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FAQs
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Security & Privacy Policy
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Ordering
How do I place an order?
Placing an order with our online shop is safe and easy. Click on your favorites items, add them to your shopping cart and click "Cart" for a detailed view of your shopping cart then click "Proceed to Checkout". After you have entered your shipping and billing address, the shipping total will appear and you will see the total cost of your order.
What type of payments do you accept?
We accept all major credit cards processed with PayPal and Visa/MasterCard.
With PayPal, credit cards payments are all processed at their secure Web site. Please note that it is NOT required for you to have a PayPal account in order to pay.
We also accept payments with Visa and MasterCard by phone or by email depending of your preferred method.
What currency do you charge my credit card?
All transactions are currently charged in Canadian Dollars (CAD$) only. If you'd like to check our prices in your local currency, click here.
Order Tracking
How do I check the status of my order?
Simply sign in to your account and click on "View Order Status". There, you can see the status of every order you've placed at ClumsyPlush, including whether it has been shipped. We are sorry, at this time we cannot provide tracking numbers for packages outside of Canada but we ensure that all items reach destination and we send you an email as soon as the item departs. Please note that we are not responsible for lost packages.
Returns & Exchanges
What is your return and exchange policy?
ClumsyPlush does not offer any returns at this moment. If you are not satisfied with your product, please let us know and we can offer you an exchange. Shipping charges are not refundable.
What if I got my order but items are damaged or there are other issues?
Please contact us at clumsyplush@gmail.com and we will resolve the issue.
Shipping
When does my order ship?
Depending on the inventory, we ship within 24-48 hours of receiving your order.
Do you ship to the United States?
We ship to the United States and your order will usually arrive in 10 - 15 business days. Note that you may be subject to import duties and taxes and they are the responsibility of the recipient. Please contact your local custom duties taxes office for further information.
Do you ship internationally?
We are happy to ship internationally and we offer shipping to countries outside the USA. Note that you may be subject to import duties and taxes and they are the responsibility of the recipient. Please contact your local custom duties taxes office for further information. Please note that we are not responsible for lost packages.
How is shipping calculated?
Shipping cost is calculated based on the total purchase of your order. You will see the shipping and handling charges in your cart and during the last step of the checkout process before placing your order.
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| 0-$5.99 |
$1.00 |
$2.00 |
$5.00 |
| $6 to $9.99 |
$4.00 |
$5.00 |
$6.00 |
| $10 to $18.99 |
$10.00 |
$6.00 |
$8.00 |
| $19 to $34.99 |
$12.00 |
$9.00 |
$15.00 |
| $35 to $59.99 |
$15.00 |
$12.00 |
$30.00 |
| $60 to $99.99 |
$18.00 |
$15.00 |
$35.00 |
| $100 to $149.99 |
$22.00 |
$22.50 |
$41.00 |
| $150 to $179.99 |
$29.00 |
$30.50 |
$46.00 |
| $180 to $299.99 |
$39.50 |
$40.50 |
$50.00 |
| $300 and above |
$54.50 |
$57.50 |
$60.00 |
What are your shipping options?
ClumsyPlush uses standard shipping method with Canada Post. If you require express shipping, please contact us, we will then contact you with the shipping rate. Please note that we are not responsible for lost packages.
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| Canada |
Usually arrives in 8 - 12 business days |
| USA |
Usually arrives in 10 - 15 business days |
| International Air |
Usually arrives in 6 - 10 business days |
| International Surface |
Usually arrives in 4 to 6 weeks |
FAQs
Can I request personnal assistance?
Yes. You are most welcomed to contact us by email if you need any assistance. We will reply to you within 24 hours to assist you. We love to hear from you and are dedicated to provide you the best service possible.
Are all items in stock?
Most items displayed are in stock and ready for shipping. However, some of the items may be out of stock at the time of your purchase.
Do you restock sold out items?
If you are interested in an item that is out of stock, please contact us and we will reply to you within 24 hours to let you know the product will be for sale again. We are doing our best to meet your needs!
Do I need to pay custom duties taxes on my order?
Custom duties taxes, import duty, or any similar customs-related levy is the responsibility of our customers outside Canada. Please contact your local customs duties office for more information.
Do you sell wholesale?
Please send us your inquiry to clumsyplush@gmail.com and we will get back to you as soon as possible.
I still have more questions, can I contact you?
Absolutely! You are more than welcomed to contact us by email at clumsyplush@gmail.com and we will do our best to answer all of your questions.
Security & Privacy Policy
Are online transactions on your site secure?
The credit card information that you provide to pay for your order are processed with PayPal's secure payment gateway and manually by us if you chose to pay by phone or by email.
How do you use my contact information?
We request your email address or phone number so that we can contact you regarding your order status. We do not share or sell your contact information to anybody.
Read our Terms of Use and Privacy Policy
Click to read our Terms and Conditions and Privacy Policy.
Last updated July 6, 2011
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